We ask that you read, understand and agree to our following terms and conditions in full before finalising your order with us.
‘We’, ‘Us’ or ‘Our’ refers to Royal Town Interiors, a design studio based in Birmingham.
‘You’, ‘Your’, or ‘The customer’ refers to the person buying the goods or service from Royal Town Interiors.
1.1. We use a computer aided design (CAD) software system to produce a 3D image of our proposed design for your kitchen/bedroom/bathroom. Your project renders will be as realistic as possible, but not an exact replica.
1.2. Our post survey plan is the final layout of your kitchen/bedroom/bathroom which requires approval by the customer before we can go to the production stage.
1.3. Site plans for kitchen/bedroom/bathroom designs are not released to the customer until a deposit payment is received, confirming your order with our company.
1.4. It is the customers responsibility to ensure all details of the kitchen/bedroom/bathroom specification are correct and to their choice before goods go into production.
2.1. If any goods are damaged upon delivery, we will repair or replace the items as soon as possible, but cannot be responsible for any further costs you may incur.
2.2. Damage to any goods that is caused after installation is at fault of the customer.
2.3. We will not accept responsibility for damage to goods related to any tradesperson that is not employed by Royal Town Interiors or it’s nominated installers.
2.4. We are not liable for any defects in the goods before installation if they are not stored to the correct standard. Your property must be watertight and secure when taking delivery of any product.
2.5. We are not responsible for any pre-existing faults or damage in your property that we may discover while providing our services.
2.6. Faults with any electrical appliances after installation of the product must be taken up with the manufacturer of the goods.
2.7. Natural products, such as wood or quartz, have colour variations and characteristics and we cannot guarantee the exact colour, shade, grain or veining pattern.
2.8. Colour accuracy of website selected products cannot be guaranteed.
2.9. Any excess kitchen/bedroom/bathroom material, such as decorative panels, or opened goods are strictly non-refundable. Every project is bespoke and specifically made to order, therefore the product cannot be used for another customer.
3.1. Failure to complete your final payment may lead to a change in delivery date.
3.2. Failure to notify us of a required change in delivery/start date, within 2 weeks of your original delivery date, may result in a holding fee from our manufacturer which will be passed on to you.
3.3. Other tradesmen affecting our delivery schedule may result in additional charges to the customer.
3.4. A restocking fee will apply if you wish to return any unopened goods after delivery. The percentage fee will vary depending on the supplier.
3.5. If the customer refuses delivery, we cannot guarantee when these times will be re delivered.
3.6. Deliveries by a third party are out of our control and we cannot accept any liability for items delivered outside of an agreed time frame.
4.1. Any kitchen/bedroom/bathroom quotations are valid for a 14 day period, unless a deposit payment is received.
4.2. If a deposit payment is received, pricing is secure for a maximum of 3 months. Any price increase we receive after the 3 month period will be passed on to you.
4.3. Any products installed remain the property of Royal Town Interiors until payment is received in full.
4.4. The design deposit is non-refundable. It is taken off the total project cost when you go ahead with your order.